Frequently Asked Questions

Everything you need to know about shopping with Roxie Cosmetics.

Are all products at Roxie Cosmetics 100% authentic?

Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from official distributors or the brands themselves.

What are your shipping times and costs?

We offer standard and express shipping. Standard delivery usually takes 3-5 business days, while express takes 1-2 business days. Shipping is free on all orders over $50.

What is your return policy for beauty products?

Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.

Do you offer international shipping?

Currently, we ship to the United Kingdom, European Union, and North America. Shipping rates and delivery times vary depending on the destination country.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for buy-now-pay-later options.

How can I check the status of my order?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.